Shipping & Returns Policy

At Boszz Clothing Shop, we understand that the modern gentleman values both premium quality menswear and seamless service. Our shipping and returns policies reflect our commitment to excellence at every stage of your shopping experience.

Global Shipping Options

We deliver our premium menswear collections worldwide (excluding some Asian and remote regions) with two refined shipping options:

Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Processing time: 1-2 business days
– Delivery time: 10-15 business days after dispatch

Free Shipping (Orders over £50)
– Carrier: EMS
– Processing time: 1-2 business days
– Delivery time: 15-25 business days after dispatch

Our Refined Returns Process

Should any of our trousers, shirts, or other garments not meet your exacting standards, we offer a returns and exchanges process designed for your convenience.

Step 1: Initiate Your Return

Email our Bristol-based customer service team at [email protected] within 15 days of delivery with:

  • Your order number
  • Item details (name, size, color)
  • Reason for return
  • For exchanges: preferred replacement details

Step 2: Package Your Items

Carefully repackage items in original condition with all tags attached and protective coverings included. We recommend using trackable shipping.

Step 3: Ship Your Return

Send to:
Boszz Clothing Shop Returns
12 Victoria St
Bristol, GB BS3Z 7VA

Please note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing

Our quality team will inspect returns within 3-5 business days of receipt. You’ll receive email confirmation upon processing.

Refund Information

Refunds are issued to your original payment method within:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable except for incorrect or defective items.

Non-Returnable Items

To maintain our high standards of quality and hygiene, we cannot accept returns on:

  • Polo Shirts with removed tags or signs of wear
  • Underwear and intimate apparel (hygiene reasons)
  • Items marked “final sale” during special promotions

Exchange Requests

For exchanges, specify your preferred replacement in your return request. If unavailable, we’ll contact you to discuss alternatives or issue a refund.

Returns Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Boszz Clothing Customer Service,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

– Item Name:
– Size:
– Color:
– Reason for Return:
[For exchanges, please specify desired replacement item(s)]

I confirm that the item(s) are in original condition with all tags attached.

My contact information:
Full Name:
Email:
Phone Number:

Thank you for your assistance.

Best regards,
[Your Full Name]

Exceptional Service for Discerning Gentlemen

At Boszz Clothing Shop, we stand behind every pair of trousers, every denim piece, and every shirt we craft. Should you have any questions about our shipping or returns policy, our Bristol team is at your service via [email protected].